Services
Computer support, covered end to end
Every job starts with a free, honest diagnosis and a clear price before any work begins. If you're not sure whether I can help, just ask.
Home & family IT support
Slow computers, printer problems, email and account set-up, software installs and general troubleshooting for every device in the house.
Business & office IT support
Ad-hoc or ongoing support for small businesses: workstation set-up, shared printers and drives, and day-to-day troubleshooting so your team can keep working.
Virus, malware & spyware removal
Thorough clean-up of infected PCs and laptops, followed by practical, jargon-free advice on staying protected in future.
Hardware repairs & upgrades
Screen and battery replacements, memory and SSD upgrades, and diagnosis of hardware faults on desktops and laptops.
Wi-Fi & network set-up
Router and mesh Wi-Fi installation, fixing dead spots and dropped connections, and securing your home or office network.
Data backup & recovery
Setting up reliable, automatic backups, and recovering files from drives that have failed or devices that won't start up.
New device set-up & data transfer
Unboxing and setting up a new PC or laptop, and safely moving across your files, photos, emails and settings.
Remote support
Many software issues can be fixed securely over a remote connection, often on the same day — no need to wait for a home visit.
Common questions
Frequently asked questions
Do you visit homes as well as businesses?
Yes — most of my work is home visits, but I also support small businesses and home offices across The Deepings on an ad-hoc or ongoing basis.
What areas do you cover?
I'm based in The Deepings and regularly visit Market Deeping, Deeping St James, Deeping Gate, Northborough, Crowland, Baston and the surrounding villages. Outside that area, remote support is often possible.
How much do you charge?
Every job is different, so I give a clear, fixed price after a free diagnosis — before any work starts. No hidden call-out fees.
Do you work on both Windows and Mac?
Yes, I support Windows PCs and laptops as well as Mac computers, along with most home networking equipment and printers.
Is remote support secure?
Remote sessions use a secure connection that only runs with your permission, and you can end it at any time. I'll always explain what I'm doing as I go.
Not sure which service you need?
Describe the problem and I'll point you in the right direction — free of charge.